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Amazon fined $7.8 million by Polish consumer watchdog

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WARSAW: Amazon has been fined 31 million zlotys ($7.8 million) in Poland for misleading customers about product availability and delivery dates, the watchdog said on Wednesday UOKiK consumers.

The regulator said it had received complaints from customers who had not received their orders.

“The average consumer has the right to assume that the purchase options, availability and delivery times offered by merchants are not misleading,” Tomasz Chrostny, president of UOKiK, said in a statement.

Chrostny said UOKiK has questioned practices such as displaying a time counter on the screen indicating a time frame in which the order must be placed with no guarantee that it will arrive within the allotted time.

Amazon’s press service said the company would appeal the decision.

“While the vast majority of our deliveries arrive on time, customers can contact us in the rare event they experience an order delay or cancellation, and we will make it right,” it said in a statement sent by email.

“Over the last year, we have collaborated with… UOKiK and proposed several voluntary changes to continue improving the customer experience on Amazon.pl. We strictly follow legal standards in all countries where we operate and we We strongly disagree with the assessment and penalty issued by UOKiK.

($1 = 3.9811 zlotys)

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